Access

Map
A great location; 5-minutes' walk from Shin-Kobe Station
Only a 5-minute walk from Shin-Kobe Station on the Shinkansen and the Kobe Municipal Subway lines! The hotel is very convenient for guests who have traveled from afar. Access by bus is also convenient with only a minute walk from the Kobe City Bus (No. 2 or 18) Kumochi 6-chome bus stop. (The bus comes every 5 minutes, and is only about a 10-minute ride to Sannomiya and Motomachi.) It is approximately half an hour to Kobe Airport, Kobe's gateway to the skies, by Kobe City Bus and the Port Liner.

Cancellation policy

Accommodation Guests' Right to Terminate Agreements

  • 1. A guest may terminate an Accommodation Agreement by notifying the ryokan or hotel directly.
  • 2. In the event that a guest terminates an Accommodation Agreement in whole or in part for reasons attributable to him or herself, the ryokan or hotel shall charge a cancellation fee as indicated in the table below.
  • 3. The ryokan or hotel may deem an Accommodation Agreement to have been terminated by the guest if the guest has not arrived by 8 p.m. on the day of the stay without notifying the ryokan or hotel, or, in the event that the guest has notified the hotel or ryokan of an anticipated late arrival time, if he or she has not arrived by two hours after the said time.

Cancellation Fees

Day when notification of termination of Agreements is received
No-showOn the dayDay before2 days before3 days before5 days before6 days before7 days before8 days before14 days before15 days before30 days before
Number of guests in the AgreementUp to 14 persons100%100%50%30%30%
15 to 30 persons100%100%50%30%30%30%
31 to 100 persons100%100%80%50%30%30%20%20%10%10%
101 persons of more100%100%80%50%50%30%30%30%15%15%10%10%

※Please scroll sideways

  • ※ Percentages are the percentage of the accommodation fee which will be charged as the cancellation fee.
  • ※ In the event that the number of days in an Agreement is shortened, the ryokan or hotel shall charge a cancellation fee for one day (the first day) regardless of the number of days by which the stay is shortened.
  • ※ In the event that a part of a group guest (15 or more persons) terminates an Agreement, the ryokan or hotel will not charge a part of the cancellation fee equivalent to termination by 10% of the number of guests in the Agreement (rounded up if there is a fractional part) 10 days before the day of the stay (or on the day that notification of termination is received if this is later than 10 days before the day of the stay).